Twenty years of contact center expertise culminated in the development of the Synergi Collaboration Suite, a collaboration platform that allows clients to extract more value from any contact center deployment.
Whether in retail, banking, healthcare, education, you are looking to reduce handling time, meet your SLAs and increase customer satisfaction, our Synergi platform is your best business ally in a world in which collaboration is a key factor to success.
Data Consult Synergi Collaboration Suite consists of five modules designed to help you leverage your collaboration investment whether Contact Center or IP Telephony. It can be either hosted on premise or on the cloud, doesn’t require a vendor lock-in or high licenses renewal costs.
It is a fully customizable platform built using the latest web technologies and offers full integration with Cisco Contact Center (Express & Enterprise) and other data sources depending on your specific business needs.
Our Synergi Collaboration Suite offers a Reporting & Analytics Engine that improves the overall productivity by leveraging the wealth of data available at your fingertips.
The solution and features are in continuous evolution, Data Consult is committed to use open source components while maintaining enterprise grade security.
Connect with your clients using WhatsApp, Facebook, Messenger to sell, bill, service clients, answer questions and process all your business transactions with live visibility.
