synergi

GET THE BEST OUT OF YOUR DIGITAL COLLABORATION CHANNELS

SYNERGI Collaboration Suite

Get the best out of your digital collaboration channels!

Key Benefits

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Twenty years of contact center expertise culminated in the development of the Synergi Collaboration Suite, a collaboration platform that allows clients to extract more value from any contact center deployment.
Whether in retail, banking, healthcare, education, you are looking to reduce handling time, meet your SLAs and increase customer satisfaction, our Synergi platform is your best business ally in a world in which collaboration is a key factor to success. 
Data Consult Synergi Collaboration Suite consists of five modules designed to help you leverage your collaboration investment whether Contact Center or IP Telephony. It can be either hosted on premise or on the cloud, doesn’t require a vendor lock-in or high licenses renewal costs. 
It is a fully customizable platform built using the latest web technologies and offers full integration with Cisco Contact Center (Express & Enterprise) and other data sources depending on your specific business needs. 
Our Synergi Collaboration Suite offers a Reporting & Analytics Engine that improves the overall productivity by leveraging the wealth of data available at your fingertips.
The solution and features are in continuous evolution, Data Consult is committed to use open source components while maintaining enterprise grade security.

Synergi Key Modules

Synergi Collaboration Suite consists of 5 modules that companies can choose from, highlighted below are their main features.

SynergiBoard, KPI Dashboard

  • Display real time queue statistics, agent state and grade of service from omnichannels. 
  • Threshold alert and scheduled broadcast messages per dashboard;
  • Configurable thresholds with time-of-day and days-of-week scheduling;
  • Real time and historical graphing;
  • Threshold based push notifications and SMS alerting;
  • Customized view: agent, supervisor and management;
  • Multiple language packs including RTL;
  • Supports web, mobile and Large screen TVs.
the synergi board

Reporting & Analytics Engine

  • Call center agent scorecards;
  • Based on best in class  Elastic Stack;
  • Multiple pre-bundled Data sources (CUCM, UCCX, PCCE,UCCE);
  • Business Insight Reporting based on industry best practices and our contact centers expertise;
  • Customized Scorecards 
  • Dynamic report builder (Drag and drop)
reporting and analytics engine

Contact Center Addons

  • VIP list queue management;
  • Automated caller abuse list and management;
  • Custom call wrap-up cards;
  • Custom Cisco Finesse Gadgets, Integrations and workflows
contact center addons

Call Recording & Sentiment Analysis

  • Call Recording for IP PBX and Call Centers;
  • On premises, encrypted & hardened application;
  • Supports multiple audio codecs: G.711, G729;
  • Store in high or low definition options;
  • Flexible storage plans;
  • Supports file server integrations.
  • Sentiment analysis based on acoustic approach and pre-trained data model
call recording & sentiment analysis

SynergiBot

Connect with your clients using WhatsApp, Facebook, Messenger to sell, bill, service clients, answer questions and process all your business transactions with live visibility. 

  • Smartbot integrated with the contact center or standalone;
  • Integartion with Whatsapp, Facebook Messenger or other.
synergitbot
DC SynergiBot
Synergi features

Get the best out of your Digital Collaboration Channels

Synergi from Data Consult