Managed Services

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Data Consult > Managed Services

Our Managed Services model goes beyond the traditional “break & fix” methodology. It enables our specialists to dive into the client’s technology infrastructure in order to assess and pinpoint weak points and bottlenecks in order to proactively resolve them and implement enhancements. This ultimately leads to a better evolution of the infrastructure and a smoother operation, while minimizing business-impacting incidents.

Data Consult provides different levels of support starting with basic levels of Engineering Support Services (ESS), to Move, Add & Change (MAC). These engagement levels provide legacy reactive support models, covering software bugs, hardware failures and moves, adds and changes.

The most advanced level of support, the Managed Services, includes Proactive Monitoring, Moves, Adds and Changes, Full Devices Management, Reporting and Analytics. 

Managed Network Services

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Managed Network Services

Routing & Switching
LAN / WAN / Internet
Network Performance
Links Failure Detection & Remedy
Latency & Jitter Monitoring

Managed System Services

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Managed System Services

Private Cloud
Servers
Storage
End User Devices

Managed Security Services

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Managed Security Services

SIEM
Vulnerabilities Assessment & Patching
Attacks Mitigation
Penetration Testing
End User Protection
Compliance Automation

Managed Collaboration Services

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Managed Collaboration Services

Unified Communications
Telepresence as a Service
Contact Center
Conferencing
Voice Scripting



Priority Response Time

Software Bugs

Hardware Failures

Move Device

Add Feature

Change Config

MpaaS

Proactive Monitoring & Incident Response

Attacks & Security Outbreaks Response

Logs Analysis

Vulnerabilities Patching

Configuration Backup Management

Network Performance & KPI's

Access to MS Portal

Monthly Reports

VoIP Integration

Ticketing System Integration

ESS

MAC

MS

Thumbnail Expert
Elie Bassil - Managed Services Manager

Expert's Testimony

Our Managed Services represent the next milestone in IT service management. Beyond the legacy “break & fix” support model, the MS enables our specialists to dive into the client’s technology infrastructure to assess and pinpoint weak points and bottlenecks in order to proactively resolve them and implement enhancements.

This ultimately leads to a better evolution of the infrastructure and smoother operation, while minimizing business-impacting incidents and keeping security posture at optimum levels through continuous vulnerabilities patching.

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