The Contact Center Dashboard improves the visibility of critical business metrics, providing customer care managers with the right information on-premise or on the go in order to identify trends, detect patterns, and set the right Key Performance Indicators (KPIs). This real-time data can be accessed through a call center dashboard and/or via a chatbot that supports different messaging platforms (Facebook Messenger, Cisco Spark, Google Hangouts and Twitter) using artificial intelligence and a menu-driven experience. The solution is built using latest open source web technologies and offers full integration with both express and enterprise editions of Cisco contact center.
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