Our Managed NOC model goes beyond the traditional “break & fix” methodology. It enables our specialists to dive into the client’s technology infrastructure in order to assess and pinpoint weak points and bottlenecks in order to proactively resolve them and implement enhancements. This ultimately leads to a better evolution of the infrastructure and a smoother operation, while minimizing business-impacting incidents.
Data Consult provides different levels of support starting with basic levels of Engineering Support Services (ESS), to Move, Add & Change (MAC). These engagement levels provide legacy reactive support models, covering software bugs, hardware failures and moves, adds and changes.
The most advanced level of support, the Managed Services, includes Proactive Monitoring, Moves, Adds and Changes, Full Devices Management, Reporting and Analytics.
Priority Response Time
Software Bugs
Hardware Failures
Move Device
Add Feature
Change Config
MpaaS
Proactive Monitoring & Incident Response
Attacks & Security Outbreaks Response
Logs Analysis
Vulnerabilities Patching
Configuration Backup Management
Network Performance & KPI's
Access to MS Portal
Monthly Reports
VoIP Integration
Ticketing System Integration
ESS
MAC
MS
Our Managed Services represent the next milestone in IT service management. Beyond the legacy “break & fix” support model, the MS enables our specialists to dive into the client’s technology infrastructure to assess and pinpoint weak points and bottlenecks in order to proactively resolve them and implement enhancements.
This ultimately leads to a better evolution of the infrastructure and smoother operation, while minimizing business-impacting incidents and keeping security posture at optimum levels through continuous vulnerabilities patching.